This site has a 256 bit encrypted SSL certificate installed which means your data is encrypted in transit.

Our password policy ensures that accounts are required to have very strong passwords.

We subscribe to high security and encryption standards allowing all customers to shop with peace of mind. We have taken all reasonable security measures to ensure confidential information, cannot be accessed by anyone who is not authorized to do so.

We don't store your payment card details or process your payments on this site. All online payments are provided by trusted third-party processors; namely Paynow and EcoCash who are ultimately responsible for your payment security.

If you're concerned about any DIY.co.zw security measures, please get in touch.

Some fraudsters try to steal personal information (like bank card details or passwords) by pretending to be a legitimate website or posing as a trustworthy sender in an email or text (SMS) message. This is known as phishing (or smishing if sent via SMS).

For example, a fraudulent email or text could be sent in the guise of a survey, competition or social media post. The aim is to trick you into visiting or submitting your details to an unsecure site.

Anyone can be targeted (not just DIY.co.zw customers) and these fraudulent emails or texts often request personal information or ask you to confirm information.

It might be a scam when…

• The message asks for personal information like your bank or payment details, username or password.
• The sender’s email address looks suspicious.
• There’s a sense of urgency, like a threat that your account will be closed unless you take immediate action.
• The message has a generic greeting such as ‘Dear customer.'
• You weren’t expecting it.

If you’re worried, don’t click on any links, open any attachments or forward to anyone else.

You can always get information directly from the company's legitimate website rather than a link in an email.

If you're concerned about any unexpected or suspicious DIY.co.zw communications, please get in touch.

Be wary of text (SMS) messages relating to competitions or voucher giveaways. Check official sites or contact the company directly using the contact details from the website. Report anything you don't think is authentic.

DIY.co.zw will never contact you via SMS about credit refunds or credit limit increases.

All legitimate DIY.co.zw promotions will be listed here.

Anyone can be targeted (not just DIY.co.zw customers) and fraudulent texts often request personal information or ask you to confirm information.

If you're concerned about any unexpected or suspicious DIY.co.zw communications, please get in touch.

DIY.co.zw will never contact you via SMS about credit refunds or credit limit increases.

All legitimate DIY.co.zw promotions will be listed here.

Anyone can be targeted (not just DIY.co.zw customers) and fraudulent texts often request personal information or ask you to confirm information.

If you're concerned about any unexpected or suspicious DIY.co.zw communications, please get in touch.

Here’s some advice on creating a strong password:

• Make it long – the longer the password the more secure it is.
• Consider basing your password on a sentence or phrase.
• Use a mix of numbers and special characters.
• Don’t use the same password for all your online accounts – you could end up having all your accounts hacked if a website is breached.
• Don’t use people’s names – passwords like this are easily cracked using common hacking tools.
• Try to avoid words that can be guessed after a little research on social media.
• Use a secure password manager to generate and store your passwords.

Your DIY.co.zw account password will need to be at least: 6 characters, 2 letters and 1 number.

It's important to have antivirus software installed to help protect yourself from online attacks. Although you can’t prevent every cyber attack with antivirus software, it can prevent hackers from getting into your computer or mobile device.

Not every intrusion into a computer is meant to cause damage or steal valuable information, that doesn’t mean the attack isn’t dangerous. All intrusions into a computer exploit what is known as a vulnerability, or a weakness in the computer’s operating system or other software.

Here are a few tips to help you stop spyware infecting your device:

• Only download and install programs from websites you trust
• Only buy trusted and well-known, subscription-based programs
• Read security information, privacy statements and licence agreements when you install software
• Don’t click 'OK' or 'I Agree' on pop-up windows, unless you know what you’re signing up for
• Make sure you keep your device’s software up to date. Software and app updates contain vital security updates that help protect your devices from cyber criminals.